Future Digital Finance Blog

At Future Digital Finance, we love giving away engaging content, so you can always keep up with the latest developments in the industry.

One Million People Are Now Using Erica - BofA's AI-Powered Chatbot

Meet Erica - Bank of America's new virtual financial assistant. Billed as the first widely-available virtual assistant in financial services, in essence, she is a chatbot, now available for free within the BofA mobile app to the bank's 25 million mobile customers.

TD Bank Is Winning at Social Media Marketing with Customer Appreciation Campaign

TD Bank has a track record for showing appreciation to its customers. For this year's #TDThanksYou campaign, the bank decided to focus not just on the people, but on the work that they do to improve their communities.p>

How Citigroup is Banking on Global Success with Digital Technology

With innovations such as these covering a worldwide scope, it's clear Citigroup isn't taking a back seat when it comes to embracing digital technology.

How Vanguard is Helping to Turn Acorns into Oaks for Gen Z Investors

In offering up its portfolio for Acorns' users, Vanguard is helping remove elitism from the world of stocks and shares, and open it up to the investors of the future.

How HSBC is Using AI to Take Money Launderers to the Cleaners

The sophisticated AI technology can spot patterns and inconsistencies which would be impossible for manual checks to detect.

Here's How Wells Fargo is Ponying Up for its Digital Transformation

Capital One isn't just thinking about how technology is used to augment the customer experience, but also how they can remain sensitive to societal progression at the same time.

How Capital One is Staying Neutral with Its New AI Assistant

Capital One isn't just thinking about how technology is used to augment the customer experience, but also how they can remain sensitive to societal progression at the same time.

Using Data Driven Performance Marketing For Financial Services

Data driven marketing metrics for financial services, affiliates, and customers.

How Vanguard is Helping to Turn Acorns into Oaks for Gen Z Investors

Vanguard has been keen to partner with tech startup Acorns, and play the role of investment managers for their exciting new project.

How CIBC Is Winning the Mobile Banking Competition

CIBC is at the very forefront of digital and mobile innovation in banking and the efforts have not gone unnoticed.

How RBC Is Using Video and Digital Advisory Tools to Bring Back Face-to-Face Interactions

High-quality, reliable, video banking services are an exceptional addition to RBC’s tailored approach to servicing its customers.

How US Bank Strives for “Single Channel Excellence” with “Multi-channel Consistency”

The future, as US Bank sees it, is not a digital-only banking world.

How TD Bank Is Tackling the Authentication Challenge for Omnichannel Banking

Providing an omnichannel banking experience is fast-becoming an imperative for financial institutions, rather than a luxury.