February 12 - 13, 2019
Omni Amelia Island, FL
Contact Us: 1.888.482.6012
Chairman & CEO
Jay Sidhu serves as the Chairman and CEO for BankMobile, BankMobile Technologies and Customers Bank, an approximately $10.9 billion asset bank with headquarters in Wyomissing, Pennsylvania. He has an extensive and recognized background in banking. Prior to joining Customers Bank, he served as the Founder, Chairman and Chief Executive Officer of Sovereign Bancorp Inc. There, he grew the organization from an Initial Public Offering of $12 million to a market cap approaching $12 billion, crediting it as the 17th largest banking institution in the country.
Sidhu, along with his daughter Luvleen Sidhu, co-authored, “Why Can't Banks Be As Easy As Uber?: BankMobile And The Real Future Of Banking,” which reached #1 International Amazon Best Seller-status and landed the authors on Amazon's Top 100 Authors list in Business and Money in less than 24 hours.
Sidhu has received various recognitions in the industry, including being recognized as one of Bank Innovation’s 10 Most Innovative CEOs in Banking 2016 as well as 2015, one of the 2016 Most Admired CEOs by the Philadelphia Business Journal, and winning Ernst & Young Fintech Entrepreneur Of The Year Award in Greater Philadelphia in June 2016.He was also named Financial World’s CEO of the Year, Turnaround Entrepreneur of the Year, and the Large Business Leader of the Year by the Chamber of Commerce. Sidhu has served on numerous boards, including Banco Santander Board in Madrid.
Sidhu earned a Master of Business Administration from Wilkes University and graduated from the Harvard Business School’s Leadership Course.
Co-Founder, President & Chief Strategy Officer
Luvleen Sidhu, Co-Founder, President and Chief Strategy Officer, BankMobile
Luvleen Sidhu is the Co-Founder, President and Chief Strategy Officer at BankMobile, a completely digital bank, offering an entirely fee-free checking account, aimed at helping the underbanked, millennials and middle-income Americans have an affordable, effortless and financially empowering banking experience.
Sidhu is also a member of the BankMobile Board of Directors and Director and Founder of the BankMobile Foundation, where she identifies and funds budding entrepreneurs and organizations that promote financial literacy.
Sidhu, along with her father Jay Sidhu, co-authored, “Why Can't Banks Be As Easy As Uber?: BankMobile And The Real Future Of Banking,” which reached #1 International Amazon Best Seller-status and landed the authors on Amazon's Top 100 Authors list in Business and Money in less than 24 hours.
Sidhu has also been recognized in the industry for her accomplishments. She was named CEO Connection’s 2017 Mid-Market Young Leader and one of its 2017 Most Influential Women of the Mid-Market; one of Bank Innovation’s top innovators worldwide in June 2017, 2016 and 2015; ‘Most Innovative Woman in Banking - Greater New York’ and ‘Best Women Owned Financial Services Company - New York’ in Corporate America’s 2016 American Businesswoman Elite Awards; one of Philadelphia Business Journal’s ‘Women to Watch in Banking’ in September 2016; the Lehigh Valley Business Women of Influence - Woman to Watch Honoree in February 2016; a winner of New York Business Journal's Women of Influence Awards in November 2015; and one of Auto Finance News’ ‘10 Executives to Watch in Auto Finance’ in September 2015.
Sidhu has been featured regularly in the media including on CNBC, Bloomberg Radio, Yahoo Finance, Fox News Radio and in The Wall Street Journal, Forbes.com, American Banker, Crain’s New York, FoxNews.com, among others.
Sidhu is also a national and international speaker at industry conferences and at undergraduate and graduate programs, where she encourages financial innovation and entrepreneurship. She is also on a mission to provide financial advice specifically to her fellow millennials. Previous speaking engagements include: Singularity University’s Exponential Finance, the Chief Strategy Officer Summit, the Future of Digital Banking in London and Singapore, Bank Innovation Israel, American Banker conferences in the U.S., Harvard Business School, and Wharton Business School, among others.
Additionally, Sidhu is a member of the Young Presidents' Organization. She also serves as a mentor to fintech startups as part of the Techstars accelerator program. She is passionate about serving the fintech community in hopes of empowering entrepreneurs to bring new technologies to market in the fintech space and pushing the standard forward in financial services.
Prior to her current role, Sidhu was a management consultant at Booz & Co. in their financial services practice. Before attending business school at Wharton, she worked as the director of corporate development at Customers Bank. While at the company, she introduced several growth projects, including partnering with a New York City-based start-up to improve the banking experience through innovative technology.
Previously, she was an investment analyst at Neuberger Berman in their hedge fund of funds group. Sidhu holds a Master of Business Administration from The Wharton School at the University of Pennsylvania and a Bachelor of Arts Degree in Government from Harvard College.
Personally, Sidhu is involved with several social impact projects that include establishing computer centers in India to educate rural women, and organizing and sponsoring medical camps in underprivileged areas in Punjab. She is also a leader in the Soka Gakkai International Non-Profit, mentoring individuals and providing them with guidance and actionable tips to help them achieve their full potential professionally, personally and spiritually.
Southwest Capital Bank
Lonnie’s career has taken him all over the country, but when he came to New Mexico, Lonnie knew he wanted to make the Land of Enchantment his permanent home. Lonnie is married to Robin Brule and together they have three children: Michael Brule, Emma Talbert, and Annagrace Talbert.
As an Operations Executive with 28 years of experience in senior executive positions including President, COO, EVP and Senior VP in the financial services industry. Currently, Lonnie holds the position of Executive Vice President and Chief Operating Officer for Southwest Capital Bank, responsible for all day to day operations of the $350 million dollar commercial bank. Lonnie’s proven ability to manage over 1,200 employees, lead a diverse team of leaders at all levels of an organization, oversee multiple remote facilities and teams, administer budgets in excess of $100M, and spearhead process and continuous improvement projects yielding cost savings of over $7M. Skilled in maintaining full P&L responsibility, overseeing lean and six sigma projects, establishing total quality management systems, conducting meeting cost and schedule goals for projects as large as $23M. Demonstrated abilities in leading and guiding various business units of both Fortune 500 companies and privately held smaller organizations; working cross functionally, leading technology projects, mentoring and training team members, and leading large operations units delivering high-quality customer care with quick to market product introduction and appropriate cost control.
Lonnie is deeply committed to supporting community and philanthropic groups and has served many non-profit organizations in a leadership role. Lonnie’s past community involvement includes serving as Chairman of the Greater Albuquerque Chamber of Commerce, Chairman of the March of Dimes, and Chair of the United Way of Central New Mexico’s 2009 campaign. Lonnie has also served on the board of several organizations including Junior Achievement, Amy Biehl High School, and the Association of Commerce and Industry. In 2007, Lonnie received the National Multiple Sclerosis Society’s Hope Award, which honors corporate leaders who are committed to philanthropy and service in their communities. Lonnie is also member of the New Mexico Amigo, the Official Goodwill Ambassadors for the State of New Mexico and recently joined the Parker Center for Family Business board of directors.
Head of Digital Platforms
Jason has been with the firm since 2015 and is the Head of Digital Platforms for Chase Consumer & Community Banking. He has product responsibility for chase.com, the Chase Mobile app, Content Production, Accessibility, Aggregators, and product development for personalization.
Before joining JPMorgan Chase & Co., Jason was the Vice President of Product Development at American Express, focusing on the products built on the Serve Platform as part of the Enterprise Growth Division. He also drove a transformation to Agile product development to produce significant gains in throughput and efficiency.
Jason's other experience includes Nokia, IDEO, Virgin Mobile USA, and Sapient. He lives in Harlem, is a lapsed swimmer and has an aversion to hugs.
Director, North America Product Head, Citi Commercial Cards
Seth is a Director in Citigroup’s Institutional Clients Group and the Product Management Head for Citi’s North America Commercial Cards Business. In this role, Seth manages a multi-product portfolio supporting Corporate Card programs for Fortune 1000 Corporations, Public Sector entities and the U.S. Federal Government. He leads a team of product managers with responsibility for end-to-end product management, P&L and strategy for product lines including: Travel and Entertainment (T&E) Cards, Executive Cards, Purchasing Cards, Virtual Cards and Fleet Card programs.
Prior to joining Commercial Cards, Seth served in product management, strategy and M&A roles supporting Citi Electronic Payments, Citi Consumer Cards and Citi Global Wealth Management. Prior to joining Citigroup, Seth was a technology consultant at Sapient Corporation responsible with designing, developing and implementing internet applications for financial service clients. Seth received his MBA in Finance and Management from Columbia Business School and a BS in Engineering from the University of Maryland.
Seth is a grilling enthusiast, superb parallel parker and lives in Hoboken, NJ with his wife and three children.
Head of Innovation | Digital Strategist
Bank of Montreal
Peter Poon is the Head of Digital Innovation and Channel Strategy at BMO Financial Group, where he is responsible for driving the bank’s innovation agenda through R&D, partnerships and ecosystem engagement, in addition to defining the bank’s channel roadmap and spearheading a multi-year digital transformation.
Peter led Customer Experience Design and Mobile Banking Channel groups previously at BMO, where he delivered a number of industry firsts including Canada’s first full fingerprint authentication for mobile banking, real-time appointment booking and rollout of Apple Pay. Prior to joining BMO, Peter led an early-stage fintech to a successful exit and also held progressively senior roles at TD Financial Group and JP Morgan Chase.
Outside of the office, Peter advises a number of fintech startups across North America and supports digital entrepreneurship in the community through engagements with Ryerson University, BrainStation and other ecosystem partners.
EVP, Head of Consumer Banking
East West Bank
Catherine Zhou is EVP and head of Consumer Bank at East West Bank. She is responsible for all aspect of the growth, execution and operations of the retail business. Her current focus is to build leading digital capabilities to help accelerate the growth of the bank, engage existing customers more efficiently and effectively. Before joining East West Bank, Catherine was a senior partner at PwC and served as the Digital Services Leader with PwC’s Financial Services practice. She is deeply connected to the financial centers in New York, Asia and Europe while resides in Silicon Valley, San Francisco the Bay area where her root has been, working with start ups and technology giants in developing digital first businesses. She represents the combination of the left brain of an engineer/ statistician by training (from Carnegie Mellon University) and right brain (marketer for fortune 500 companies and practitioner of the experience economy).
Catherine is a active speaker at industry conferences, she was the keynote speaker for Women in Payments 2016, she chaired the Netfinance conference 2015 on Mobility and Innovation, she was the key note speaker for American Banking Association Marketing Conference 2014 and chaired the Internet Marketing Association Conference in 2012. She is the Co-author of “The Social Media Management Handbook”.
SVP, Chief Technology Architect
Mr. Kohari is responsible for the enhancements to State Street’s digital enterprise architecture, and the creation of the next generation digital enterprise that delivers on-demand secure computing capabilities, driven through machine learning paradigms and all pertinent fin-tech disruptive technologies. The Office of Architecture’s charter is to work closely with all business units and end user clients to provide for the most impactful information technology innovations.
Until recently Mr. Kohari served as EVP/Head of Global Technology Innovation for the London Stock Exchange Group - Responsible for Blockchain, Cognitive Computing and Low-Latency initiatives across all Group companies. Driving advance research for the entire trading life cycle, starting from pre-trade/trade components to post-trade technologies related to clearing and settlement.
Previous to joining LSEG, Mr. Kohari served as CTO, Novell Inc. - Responsible for the Service Provider focused Cloud Computing initiatives at Novell. Responsible for security, management and operating system products to deliver highly integrated cloud focused offerings. Mr. Kohari’s responsibilities included providing software and services to the Financial Services vertical with specialization in low latency initiatives. Mr. Kohari was also the founder/CEO of Mission Critical Linux, a company dedicated to introducing enterprise software capabilities into the Linux operating system.
SVP, Global Acceptance Product Development & Innovation
Zahir Khoja is Senior Vice President, Global Acceptance Product Development and Innovation at Mastercard. In this capacity, he is responsible for developing and executing solutions that will enable new growth opportunities for stakeholders such as acquirers, merchants (traditional and e-comm), consumers, government and other eco system partners through the use of innovative payment solutions and enhanced consumer experiences.
Mr. Khoja joined Mastercard in 2012 as the chief executive officer for Mobile Payment Solutions (MPS), a joint venture between Mastercard and SMART Hub Inc. where he was responsible for deploying mobile solutions in Brazil, Egypt, Indonesia and Turkey.
Prior to that Mr. Khoja was Executive Director for Mobile Commerce at Roshan, Afghanistan’s leading total communications provider and President for M-Paisa, Afghanistan’s first commercially-licensed mobile money service, which he project managed in its entirety. He was also instrumental in setting up the Afghanistan Mobile Money Operators Association (AMMOA) with support from USAID and the Central Bank of Afghanistan.
Mr. Khoja has held several additional senior-level positions at Virgin Mobile, TELUS and Pepsi Cola in Canada.
He currently serves as a board advisor for Kudos, an online social recognition platform and as a member of the Grameen Foundation Technology Center Advisory Board.
Mr. Khoja holds a Bachelor of Commerce Honors Degree in Marketing and Management Information Systems from the University of Ottawa in Canada, in addition to completing several executive education courses at Harvard Business School, INSEAD and the University of British Columbia.
Senior Vice President - Digital Innovations Officer
First Federal Lakewood
Nancy M. Dixon is Senior Vice President, Digital Innovations Officer at First Federal Lakewood, the largest depositor-owned community bank headquartered in Ohio with assets of $1.6 billion.
In this role, Nancy leads the bank’s digital delivery strategy, overseeing and managing all electronic banking products and services. Her responsibilities include identifying emerging technologies that can enhance the digital delivery of First Federal Lakewood solutions and evaluating ways to better connect and serve customers. Nancy leads projects related to online and mobile banking, mobile payments, telephone banking, and debit/ATM cards.
Nancy joined First Federal Lakewood in 2010 after 20 years at Fairfield County Bank in Ridgefield, Connecticut, where she held positions of increasing responsibility. Most recently, she was Vice President of Electronic Banking and Call Center Operations at Fairfield County Bank. She has also held positions in retail banking, training and marketing. In addition, Nancy was an instructor for the American Bankers Association, teaching several courses for bank employees in Connecticut. She also worked for American Express in New York City for 10 years.
Nancy holds a master’s degree in management from Albertus Magnus College and a bachelor’s degree in marketing from Marshall University.
SVP Payment Products and Services
Pentagon Federal Credit Union
John Kelly has over twenty years’ experience in the Payment Card industry spanning the US, UK and Ireland. He began his financial services career in 1997 in Wilmington, DE at MBNA America. He progressed into a series of management positions in Customer Service and Card Fraud Prevention before being asked to relocate to Chester, England to join the MBNA Europe Product Development team. In 2006 following the Bank of America purchase of MBNA, John returned to the US as Vice President and Senior Marketing Manager driving existing credit card engagement strategies. It wasn’t long after returning he was asked to return abroad to Dublin, Ireland as strategic Project Champion charged with establishing a new bank charter for European expansion opportunities. In 2008 he returned to US as Senior Vice President and part of the team transforming the US Card marketing segmentation strategy. That role ultimately led to being Senior Vice President responsible for Credit Card Product New Account Acquisition in both call centers and banking centers. In that role those channels became the two largest credit card growth channels delivering roughly 50% of all new accounts.
John transitioned to his current role at PenFed as Senior Vice President and Head of Payment Products & Services in May 2015 where he has overall responsibility for Credit Cards, Debit Cards, EFT, ATM and Payment Fraud Management. Since joining John has brought a thirst for innovation, data-driven growth strategies and a relentless focus on his passion since the early days of MBNA, the member experience.
John attended East Carolina University where he earned a degree in English. He grew up in in multiple east coast locations, but calls the Outer Banks of NC home. He and his wife are the proud parents of two young daughters where they are passionately involved in their lives in Northern VA.
Senior Vice President of Innovation
Doug Nielson is Senior Vice President, Innovation Research and Development at U.S. Bank. Doug leads the Research & Development team which focuses on identifying and exploring new concepts, technologies and business models to generate new revenue streams and enable business line growth across the bank. His team also manages U.S. Bank’s engagement with the Fintech startup ecosystem and has been leading U.S. Bank’s participation in the open API economy.
Prior to U.S. Bank, Doug held a variety of global product strategy, development and management roles for American Express in the U.S. and Europe. During his tenure at Amex, Doug was responsible for launching numerous innovative payment solutions.
Doug has a Masters of International Management from the Thunderbird School of Global Management and a Bachelor of Arts from Washington State University.
SVP, Director Corporate Marketing
Canandaigua National Bank & Trust
Tamra O’Donnell is Senior Vice President, Director Corporate Marketing for Canandaigua National Bank & Trust. In this role, she is responsible for Traditional Marketing, Web and Digital Marketing, and Market Research for the Bank and the subsidiaries of the Corporation. Tamra is graduate of St. John Fisher College in Rochester, NY, she earned Bachelor of Arts Degrees in Economics and Communication and a Master of Business Administration (MBA). She joined CNB in 1989 and has held roles in Marketing, Market Research, and Product Development/Management before assuming the Marketing Management role in 2005.
Vice President / Senior Product Manager – Digital Banking and Payments
First Commonwealth Financial Corporation
SVP - Digital Channel Strategy
First Tennessee Bank
Kevin Karrels is the senior vice president and digital channel strategy executive for First Tennessee Bank. First Tennessee is a regional bank with $28 billion in assets, and over 250k active digital users. Kevin has had a nineteen-year career with First Tennessee while honing his craft in retail bank leadership. He has spoken on the future of retail banking at the CEB, CBA, leadership conferences, and strategy groups within the banking industry. He has been particularly interested in understanding the generational differences between Baby Boomers, Gen X, and Gen Y. Kevin understands the future of banking relies on understanding these differences. Kevin is driven for success in his career, personal life, and spiritual life. Often known as “the idea guy”, he has a vision of banking that is multi channel, 24/7, uniquely convenient, and customer experienced focused. The bank current generations will appreciate and the next generation demands.
SVP of Design & Innovation
Fifth Third Bank
Joel Kashuba is the head of innovation and design for Fifth Third Bancorp. Joel’s role is leading the bank to fully understand the customer to uncover new opportunities for the bank, and guiding the design team to create offerings that delight the customer and community.
Joel is a devoted teacher and coach who identifies and cultivates talent across teams. He came to the bank in 2017 to help drive an energetic and ambitious culture through innovation and execution. He sees his role in in the financial industry as a place for fresh ideas and where he can have a “massive and positive impact on human life.”
Prior to joining the bank, Joel lead innovation at Webb deVlam in Chicago, building the global innovation capabilities to help clients identify big ideas, cultivate and commercialize them. He also has served as a lead designer and design manager with S.C. Johnson and Procter & Gamble.
Joel earned an architecture degree from the University of North Carolina at Charlotte and an MFA in industrial design at the Savannah College of Art and Design. He is also an adjunct faculty member at the Illinois Institute of Technology, Institute of Design.
VP, Head of Product Development, Payments Division
Fifth Third Bank
Dan Williams is the Head of Product Development for Fifth Third Bank’s Payments Division. He has 20 years of payments experience including strategy, Product Management, consulting and new product development. He holds an undergraduate degree from the University of Dayton and Master’s Degree in Business from Xavier University.
VP/Director of Operations
Kenny Moyer is Vice President and Director of Operations for Republic Bank's new digital bank division, MemoryBank. In his role, Kenny led the development and launch of MemoryBank and currently oversees the client experience, product development, marketing, finance, compliance, and system integrations. Prior to his current role, Kenny was Managing Director of Republic's Business Intelligence Division, in which he helped create to bring the company advanced data analytics capabilities. Kenny holds a bachelor's degree in finance from the University of Kentucky and an MBA from the University of Chicago Booth School of Business.
VP, Global Money Movement & Compliance, Implementation & Client Experience
Kristin Walle is Division Vice President of Global Money Movement & Compliance/Compliance Solutions Shared Services at ADP serving 650,000 clients, 30 million individuals, and overseeing $2T of client funds movement. In this unique role at ADP, she leads a global organization of 700+ associates focusing on global payments, compliance, client experience, implementation, and strategic partners. Her team is involved in driving innovation and incubating strategic initiatives ensuring operational efficiency and positive client experience.
She resides in Long Beach, California with her husband and three cats. Kristin holds a Doctorate in Organizational Leadership and a MBA from Pepperdine University and completed her dissertation on CFOs that successfully transitioned to the CEO role. She holds several payments designations including the CTP, AAP, and CAMS.
Senior Director of Client Experience
Nicolle Paradise is Senior Director of Client Experience at ADP. She has been architecting, measuring, scaling, and leading client-centric organizations for 15+ years that deliver value for clients, profitability for shareholders, and inspire associates. Prior to ADP, she was Head of Client Experience for a Silicon Valley FinTech SaaS company that helped retail banks optimize pricing for both deposits and lending.
Nicolle resides in San Francisco, California with her husband. She is an accomplished keynote speaker, a member of TEDx San Francisco, and has had the good fortune to travel to all 7 continents. Her Bachelor's Degree is in Business Management and additional information can be found at nicolleparadise.com.
EVP, Director, Consumer Strategy & Innovation
EVP, Head Commercial, Retail and Payment Operations
Karen Buck is the Head of Commercial, Retail and Payment Operations for TD Bank. In this role, she is responsible for leading operations supporting the Regional Commercial, Corporate & Specialty and Retail bank. She is a Customer-centric leader who focuses on people, process and technology to continue to build the better bank.
Karen's background includes over 28 years of experience in the financial services industry. During her career she has demonstrated the ability to deliver strong results in multiple business segments including Retail & Commercial Banking and Wealth Management. Throughout her career, Karen has leveraged her experience to develop and promote others and passion for developing strong talent has made her a much sought after mentor at TD.
Prior to her current role, Karen's career has stretched across 4 countries, 7 cities and 14 different roles throughout various business segments at TD. Karen was previously Head of TD Bank’s Business Solutions Team, overseeing the Mergers and Acquisitions Team, Project Management Office, Business Excellence Unit and Strategic Sourcing Before joining TD Bank in the U.S. in 2008, Karen held several leadership positions with TD Mutual Funds, TD Canada Trust and TD Waterhouse Group with assignments in the US, Hong Kong and Australia.
Karen earned a Bachelor's degree in Finance and Spanish from LaSalle University in Pennsylvania. She is a graduate of the TD Leadership Academy and in 2016 Karen was named Chair of TD's Women in Leadership Council. In this role she is focused on three pillars - Brand and Community Engagement, Workplace Practices & Policies and Leadership in Women, with a goal to make TD an Employer of Choice. She is also actively engaged in various TD priorities including the J.D. Power and Diversity Councils.
Karen was named one of NJBIZ Best 50 Women in Business in 2013 and South Jersey Biz 25 Women to Watch in 2014. She is passionate about paying it forward and is active in various organizations in her community – most notably, she serves as Treasurer of the Ronald McDonald House of Southern New Jersey.
Karen resides in Marlton, New Jersey with her husband, three children and yellow Lab. When she is not busy volunteering at one of her children's activities, you can find her on the golf course, going for a run, or traveling with her family.
AVP, Emerging Technologies
Director – Digital Sales, Service and Adoption
In this role, Kevin Boyd is responsible for creating digital strategies, initiative roadmaps, tactical execution plans, performance metrics and overall direction of the Global Digital Banking Sales and Service Team. He is accountable for Digital Channel adoption, usage, sales, revenue generation, innovation, marketing, operational efficiencies and performance management in Latin America and the Caribbean markets.
He leads critical strategic International Banking initiatives by partnering with technology, regions, countries and other business lines, to create, design and implement tactics that meet Scotiabank’s strategic objectives and transformational goals. Kevin is also responsible for pursuing Omni-channel strategies to increase cross-channel sales and service penetration, achieve operational efficiencies and effectiveness, manage risk and leading the delivery of an integrated Omni-channel digital sales and service experience. He is a subject-matter-expert in digital sales, digital marketing, transformations, operations and performance management and has a strong understanding of emerging digital trends across global markets. Kevin is part of an executive team that has achieved three 2017 Global Finance Awards (Best Digital Bank in 23 Latin American Countries, Best Mobile App in Latin America, and Best Overall Consumer Digital Bank in Latin America) and Retail Banker International, Best Digital Strategy Award in 2016.
Before joining Scotiabank in 2015, Kevin was instrumental in driving Digital Banking, Public Website, and Omni-channel Strategies and Innovation at TD Bank and RBC Royal Bank. He worked on numerous large initiatives, in North America, to design the customer experience and deliver cross-channel capabilities. These projects focused on building primary relationships and creating customer-centric sales, payments, money management, e-documents and transaction capabilities to drive revenue, market share and operational efficiencies through Digital Channels.
Kevin is a passionate, global mindset, entrepreneurial, adaptive and collaborative high performing individual; with inspirational leadership skills and a proven track record of driving change and delivering results. He is focused on creating digital strategies, leading change and identifying innovations in the Financial Services Industry. Kevin has worked in North America, Latin America and the Caribbean.
Former Director of Marketing Innovation
Theodora (Theo) Lau is an innovator, technologist, and connector, whose work seeks to act as a catalyst for innovation to improve consumer financial and physical health. She focuses on developing and growing an ecosystem of financial institutions, corporates, entrepreneurs, and venture capitalists to better address the unmet needs of consumers. As part of her work, she regularly mentors FinTech and HealthTech startups and fosters a growing partnered portfolio. She is a contributing writer for various digital technology and financial services publications. She is recently recognized as LinkedIn Top Voice for Economy and Finance in 2017, and a top female fintech influencer by Onalytica.
Director of Digital Banking
Visions Federal Credit Union
Tom Novak is Director of Digital Banking for Visions Federal Credit Union, developing digital strategy and roadmaps, member experience initiatives and partnerships with SaaS technology providers. Tom’s entrance into financial services started with six years of branch banking experience before spearheading the creation of the E-Commerce Department at Visions FCU. Tom’s banking experience spans 12 years at various organizations such as PNC Bank and M&T Bank before joining Visions FCU. Most recently, Tom has expanded the reach of digital at Visions FCU with a focus on organization-wide digital transformation and the overhaul of the loan origination and new account opening systems as an omnichannel solution.
Director Mobile Development
Pete Marsden has almost 30 years of experience in technology. In 2009 he led Charles Schwab into mobile technology and he continues to lead in his role as Managing Director focusing on client-facing investor and advisor services digital technologies. Pete’s focus and passion is delivering outstanding and innovative digital solutions that meet and exceed the client’s needs. In addition to his domain knowledge in FinTech, Pete has been a technology leader in a wide verity of industries like space and defense, sports, logistics and travel. Pete enjoys cooking, competitive sailboat racing, wine, snowboarding and mountain biking.
Erik is a Tech Director at Charles Schwab specializing in mobile and emerging digital platforms. Erik has nearly 20 years of experience designing both consumer-facing and enterprise software. Erik’s work in mobile prior to joining Schwab has been featured by The Motley Fool, Business Insider, The New York Times, and many more. Erik joined Schwab in 2013 as their first ever Mobile Tech Director hire and since then has been a key contributor to their mobile efforts – including most recently the Schwab Intelligent Portfolios™ mobile app.
Carrie Xu is a Research Economist at the Vanguard Center for Investor Research. The Center conducts and sponsors research on investor behavior and decision-making. It also works to apply behavioral insights to real-world settings. The Center’s scope includes individual investors (whether direct, advised, or in defined contribution plans) and institutional investors. The Center’s work will be of interest to investors, advisers, consultants, employers, media, the research community, and policymakers. Ms. Xu’s personal research interests include behavioral, experimental, and labor economics. Ms. Xu focuses on the use of behavioral interventions in shaping investor decision-making. Ms. Xu’s current research evaluates the impacts of nudges on increasing retirement savings, leveraging Vanguard’s large-scale administrative and digital-behavior data. In addition, Ms. Xu conducts ongoing research to understand how framing techniques influence investors’ product choices, applying methods from multiple disciplines in social sciences. Ms. Xu received a joint Ph.D. degree in Economics and Information Science from the University of Michigan.
Head, Strategy & Business Development
Tejal has spent over 20 years in the financial and professional services sectors. She is currently a Managing Director at Rabobank, the leading global bank focused on the Food & Agriculture sectors. At Rabobank, Tejal oversees Strategy, Business Development, and Marketing for the wholesale banking business, which serves corporate and institutional clients in North America. Her focus areas at Rabobank include customer engagement, digital innovation, and strategic partnerships. Prior to joining Rabobank, Tejal spent many years at the global financial services consultancy, Oliver Wyman both in New York and in London. At Oliver Wyman, she was a management consultant and Principal advising the world’s leading banks, payments companies, and wealth managers. She also held leadership roles in strategy, corporate development, marketing, and front office operations. Over the course of her career, Tejal has worked and served clients in North America, Europe, and Asia.
Tejal earned her undergraduate degree from the Wharton School at the University of Pennsylvania and her MBA from Harvard Business School.
Division Chief, Civil Litigation
Office of the Attorney General – Arizona
Paul Watkins is Chief Counsel for the Civil Litigation Division in the Arizona Office of the Attorney General. In this role, Paul manages the state’s litigation in state and federal court, including subject matter such as consumer fraud, antitrust, civil rights, bankruptcy, and environmental law. Paul is also in charge of the office’s FinTech initiatives, including the FinTech Regulatory Sandbox. Previously, Paul practiced at Covington & Burling LLP in San Francisco and Simpson, Thacher & Bartlett LLP in Palo Alto, California. He is a graduate of Hillsdale College and Harvard Law School, and a former clerk for Judge Dennis W. Shedd on the United States Court of Appeals for the Fourth Circuit.
Principal, Strategy Consultant
D3 Banking Technology
Mike has more than 15 years of executive technology leadership ranging from early-stage start-ups to international organizations. He has worked with financial technology companies for more than 30 years.
Mike began his FinTech career as vice president of ACI Worldwide and ACI Worldwide Limited where he was responsible for investor relations, product development, product management, marketing, operations and customer support. In addition, Mike was vice president of S1 Corporation leading its worldwide marketing function where he was responsible for repositioning the company under a single brand.
Mike is a graduate of the University of Kentucky and Emory University
EVP of Strategy & Innovation
Travis Credit Union
Vice President/Head of Marketing
Union Savings Bank
Marketing executive with strong successful 360-degree experience stewarding a versatile array of premium powersports/automotive, pro sports, luxury and financial Brands with the goal of meeting and exceeding revenue targets. Deep expertise in lifestyle and sports Brands to evolve Brand strategies and implement roadmaps for digital integration with existing offline strategies. Highly skilled at merging offline and online marketing programs to drive market share growth as well as revenue attainment. Certified ScrumMaster
Head of Financial Services Practice (North America)
Simon-Kucher & Partners
Wei Ke, Ph.D. is a Partner based in Simon-Kucher & Partners' New York and Toronto offices. He currently heads the Financial Services Practice in North America and serves as the President of Simon-Kucher Canada. Wei has advised leading financial institutions in North America and Europe on product innovation, pricing strategy, marketing & promotional tactics, customer value management, risk management, value communication, sales effectiveness, consumer behavioral biases, and big data analytics for both sides of the balance sheet.
Wei is a frequent speaker at banking and fintech conferences in the US, UK and Canada, and is regularly published in leading financial services journals, including Bank Accounting & Finance, BAI Banking Strategies, American Banker, and Mortgage Finance Gazette, on both sides of the Atlantic.
Wei is currently also an adjunct professor for pricing and marketing analytics at Columbia Business School and at Queen's University Smith School of Business. Wei received a Ph.D. in Decision, Risk, and Operations from Columbia Business School, and a B.Sc. in Electrical Engineering & Applied Mathematics, summa cum laude, from Columbia University
Financial Services Director
Sylwia Hans is Financial Services Director for Comarch US. She has been working in the industry since 2009 when she joined Comarch’s start up project iFIN24 – one of the first personal finance management systems for banks on the market. She has worked on international banking projects as a consultant, creating a new vision of the PFM. She currently specializes in business banking and wealth management solutions dedicated for banking.
Product Marketing Manager – Financial Services
With nearly 2 decades of experience at one of the worlds largest banks, Andrew is ideally placed to ensure that Quadient’s product suite continues to evolve to meet the needs of today’s financial institutions. His resume covers all aspects of banking operations and technology with respect to customer communications management and customer experience, and he has built a reputation as someone that can successfully execute complex international transformational projects in these fields. He earned his law degree at Sheffield Hallam University.
Sr. Vice President, Digital & Payment Solutions
First National Bank of Omaha
Marc currently serves as Sr. Vice President, Digital & Payment Solutions for First National Bank of Omaha. He is responsible for leading the Bank's overall strategy and vision for digital & payment solutions. Marc leads the organization in the delivery of the Bank's digital experience and manages the digital payments landscape. This role also includes accountability for FNBO Direct (a digital-only savings bank), assessing and benchmarking current digital capabilities, identifying and prioritizing key gaps, and demonstrating cost/benefit rationale for investments.
Marc began his career at First National Bank in 2001, joining First National from Nexterna, a wireless technology company owned by Union Pacific Railroad. In his tenure at First National Bank, Marc has served in management positions in Marketing, Credit Risk and Product Development.
Marc completed his Bachelor’s degree in Business Administration with a Marketing specialization from the University of Nebraska at Omaha.
Vice President, Sales & Branch Operations
America First Credit Union
Kris Distefano serves as the vice president of sales and branch operations for America First Credit Union, Utah’s largest credit union, with nearly $10 billion in assets. Distefano oversees the operations of the 125-branch network including the innovative systems driving the lending and tellering solutions.
As the youngest member in senior management, Distefano has championed significant efforts within the credit union, including the America First Innovation Center. This one-of-a-kind effort is designed to be part branch, part tech playground, and a financial learning and feedback center where members can help define the future of banking.
Active in the credit union movement, Distefano is a member of the CUNA Sales and Service Council, CUNA Tech Council and Utah Credit Union Association. He received his Bachelor degree in business finance, received his MBA and graduated from Western CUNA Management School.
Vice President, Digital Identity and Mobile Products
Hrishi Talwar is the Vice President for Digital Identity and Mobile Products at Equifax. In this role, he is responsible for the overall product strategy and execution of innovative Omni-channel solutions that leverage the extensive Equifax and partner data ecosystems to help improve identity authentication, customer acquisition, retention and channel profitability for business clients and the end consumer. Hrishi is a frequent speaker at conferences talking about the value of CX and the net positive impact to organizations. Hrishi brings 20+ years of experience in building and launching enterprise and consumer product solutions from the ground-up, commercializing and creating net positive revenue and value for several Fortune 50 and start-up organizations.
Prior to joining Equifax, Hrishi has led and created innovation labs, formulated product and marketing strategies for First Data, Nokia, Motorola and other organizations. Hrishi is also involved in the local Atlanta startup community, having co-founded one and consulted with several others.
Hrishi holds an MBA from Goizueta Business School, Emory University in Atlanta, GA, and a Masters in Computer Science from Georgia State University, Atlanta, GA and Bachelors in Computer Engineering from University of Pune, India.
Chief Data Scientist & Co-Founder
Dean Abbott is Co-Founder and Chief Data Scientist at SmarterHQ. Mr. Abbott is an internationally recognized expert and innovator in data science and predictive analytics, with three decades of experience solving problems in omnichannel customer analytics, fraud detection, risk modeling, text mining, survey analysis, and many more. He was named one of 26 trailblazers revolutionizing marketing technology by Adweek (2017) and is included frequently in lists of pioneering data scientists and data scientists to follow on twitter.
Mr. Abbott is the author of Applied Predictive Analytics (Wiley, 2014) and co-author of The IBM SPSS Modeler Cookbook (Packt Publishing, 2013). He is a popular keynote speaker and workshop instructor at conferences worldwide, and serves on Advisory Boards for the UC/Irvine Predictive Analytics and UCSD Data Science Certificate programs.
He holds a B.S. in Computational Mathematics from Rensselaer Polytechnic Institute (1985) and a Master of Applied Mathematics from the University of Virginia (1987).
Seth Goldberg is the Regional Director at Backbase. He has been in the digital and software space for more than 17 years and spent the majority of his career consulting fortune 500 companies in the areas of digital, social, media and advertising. His entrepreneurial spirit and tireless dedication have made him a trusted advisor in the fintech space. As Regional Director, Seth is focused on helping financial institutions with their digital transformations. He enjoys spending time outdoors with his wife and 3 kids and is a die-hard Chicago sports fan.
Seth holds a bachelor's degree from Hofstra University.
CEO and Founder
Janice Diner is the CEO and Founder of Horizn, launching the company 6 years ago with global technology brands. Her creative vision and determination led to the development of a self-funded, profitable, world-class SaaS company. Horizn is a growth stage company with a high-performance Knowledge Platform that operates globally aiding companies in over 40+ countries and 15 languages. The Horizn Knowledge platform helps financial institutions and technology companies dramatically accelerate digital and mobile adoption.
Janice spent the early part of her career in leading Agency roles blending senior creative leadership with business technology. She is an award winning Creative Director, an accomplished speaker, a pioneer agency brand builder and was part of the original Canadian Facebook team. Janice served as an advisor at the MaRS Discovery District helping early stage tech companies commercialize, she is a board director for the SheEO and served as a judge for the Cannes Advertising Lions.
President & CEO
Mike has 25+ years’ experience in high-tech across multiple industries during which he has worked in and/or managed all functional departments within a company – from R&D and engineering to business development to customer support and finance. Mike has also run F1000 business units & divisions and companies - from start-ups to turnarounds to taking a U.S. company public. His involvement in FinTech began over a decade ago while at the #2 computer company in the world where he developed and managed customized high-end support for a range of financial institutions from regional banks to tier-1 FI’s.
Mike is passionate about customer success, continuous improvement and building companies & industries. When not engaged in those activities, he can most often be found skiing anything with snow, camping with family, or enjoying a good bottle of wine. He holds a BS in Mechanical and Aerospace Engineering from NYIT, master’s degrees in Industrial Engineering & Operations Management from NYU, and an MBA from Boston University.
Mike is the lead investor in exagens, becoming President & CEO in 2017. Exagens works with banks and other financial institutions to obtain greater value from their digital channels via its white-labeled, AI-powered empathetic virtual banking assistant for both retail and SME FI customers. In addition to providing support, tips and advice to an FI’s clients, the exagens powered assistant excels as an AI-driven sales agent which engages clients contextually and empathetically in order to convince them, over time and circumstance, to purchase additional products & services to meet their needs.
Steve Frook is the VP Sales at Horizn and is focused on working closely with Financial Service companies to significantly increase their adoption / awareness of new and existing innovation.
His natural ability to quickly understand Financial Institution challenges and ideate collectively towards a solution makes Steve the ideal individual to work with.
Steve has over 15 years of financial services experience across multiple facets, including; Price Optimization (Nomis Solutions), Ecommerce Fraud Prevention (Ethoca), Credit Decisioning (Dun and Bradstreet), and Electronic Payments (AutoScribe Corporation).
For more than 20 years, Debbie has been focused on establishing strong partnerships with Clients to provide ideas, value and solutions which deliver impact and results for both the business and end customer. Leveraging exceptional facilitation and execution skills, she has helped her clients identify and solve complex customer challenges while ensuring to near and long-term return on investment. Debbie has been fortunate to work with US and Global clients addressing the premise and cloud base markets at companies such as VHT, LiveOps and Genesys Telecommunications.
Industry Leader – Banking
A financial services industry professional with over 18 years of direct industry (banking) employment and 18 plus years of Industry software experience. In my current role I am responsible for marketing IBM WCE solutions into Banking.
Oct 2010 to Present, IBM Corporation
Sept 2006-Oct 2010, Sterling Commerce
Other previous software positions were:
• Director of Financial Services Industry Marketing at Adobe
• Director of Financial Services Industry Marketing and Strategy at PeopleSoft
• Senior Product Marketing Manager for CRM for Financial Services at PeopleSoft
• Senior Product Manager at Siebel Systems in the eFinance Vertical, where I was responsible for the Financial Account, Service Request and the IBM Siebel Relationship Teller
Began my banking career at Wells Fargo Bank, and spent my entire banking career there. I served in various management positions in all 3 major banking channels of the time period, branches, call centers and online banking; winning various awards.
Chief Technology Officer – Financial Services Market
Ross Feldman is the Chief Technology Officer for the Financial Services Business Unit at CompuCom. His focus is on developing strategic planning activities to meet market challenges, providing strategic thought leadership and collaboration across sales and account development, along with product development and marketing.
Prior to CompuCom, Ross worked for CapGemini, a global consulting, technology and outsourcing firm where he served as the head of business management, strategy, and operations, as well as Chief of Staff to the Financial Services Business Unit Executive, leading business operations, governance, sales operations, and marketing for its 4,200 person Financial Services Global Business Unit. Prior to that, he was the head of business management of TIAA-CREF, FSB, responsible for strategy, regulatory governance and compliance, governance committee’s oversight, and interface to government regulators. Ross also has had previous roles including chief financial services strategist for HP Enterprise Services, and served as senior vice president of e-Commerce Business Development and Innovation at Bank of America.
Earlier in his career, Ross spent several years at Citigroup and JPMorgan, leading strategic alliances and joint ventures, as well as corporate and investment banking operational roles in New York City.
Ross holds an executive MBA, and has a Bachelor of Science in business management from Long Island University, CW Post Campus. He currently lives in Charlotte, NC with his wife Stephanie, their two sons, and their two dogs.
Shafi Rahman is principal scientist at FICO, responsible for defining and delivering cutting edge research in Machine Learning and Artificial Intelligence capabilities across FICO’s new products and extending the capabilities of the existing products. He has 16 years of experience in Predictive Analytics, Statistical Modeling and Machine Learning, working with banks, credit finance companies, credit card issuers, P&C insurers, healthcare providers, large format
Head of Model Risk Management
As the head of Model Risk Management at DataRobot, Seph is responsible for model risk management, model validation, and model governance products, as well as services. Seph has more than 10 years of experience working across different banking and risk management teams and organizations. He started his career as a behavioral economist with a focus on modeling microeconomic choices under uncertainty and risk, then transitioned into the financial services industry as a data scientist and leader in model risk management and validation.
Program Designer & Strategist
Romeo’s an interesting cat. He spent six years as an international debater becoming North American Champ in 2012. Now he helps banks increase adoption of their digital products as Program Designer & Strategist at Launchfire.
Since 2013, Romeo has helped design employee & consumer-facing campaigns for some of the top banks in North America. He also helped design Launchfire’s new digital transformation platform, Lemonade, which empowers frontline staff with the confidence and product knowledge they need to recommend digital banking tech to customers.
David St. Geme is a product lead at Blend, a Silicon Valley technology company empowering lenders to originate efficient, data-driven homes loans while offering their borrowers a first-class user experience. As the head of borrower experience, David owns the vision and roadmap for the consumer application experience in Blend.
Before joining Blend, David held product management roles at Addepar and Intuit (Mint), focusing on bringing new products to market for enterprise customers.
David holds a Bachelor of Arts in economics from Stanford University.
EVP – North America Sales
Chris Joyce joined Thunderhead in 2017 to lead the North American business from ForeSee, a pioneer of customer experience intelligence and the recognized leader in Voice of Customer solutions with over 2,000 customers. Prior to that he held senior roles at Adobe, IBM and Mercent.
At Thunderhead Chris uses that knowledge and experience to ensure our customers get the best solution they need to overcome the challenges they face in understanding their customer’s true intent and building customer engagement.
Creative Director, Design and UX
Eric’s creative career was sparked by an unusual gift: a tidy bundle of oil pastels, a jar of India ink with horse hair brush, and a roll of rice paper. Having grown up in a family of visual artists—painters, sculptors, weavers, you name it—he received no shortage of art supply gifts over the years, and no underexposure to the artist’s temperament. With an early penchant for the performing arts that reportedly began in the maternity ward, Eric has been successfully combatting imposter syndrome from a very early age.
After attending Virginia Commonwealth University School of the Arts, Eric launched a career of promulgating his creative opinions. From Presentation Artist to Graphic Designer to Brand Manager to UX/UI Designer, he found his niche supporting B2B, B2C, and B2B2C marketing and sales efforts across multiple industries, including Architecture, Beauty, Media (with stints at both AOL and MySpace), Travel and Financial Services. He believes that simple, strong and strategic visual storytelling is where the rubber meets the road—and he’s never shied from cutting the content to lift up his vision.
Presently, Eric is Creative Director at Laurel Road, a fintech-meets-bank start-up that is changing the way millennials bank and borrow by delivering personalized, online financial solutions based on their priorities. Before joining Laurel Road, Eric was Senior Manager of Brand and Creative Strategy at American Express Global Business Travel, where he architected interactive, customer-facing solutions and spearheaded a global rebrand.
Jon Sandruck is a Design Director for USAA, where he leads the design team for Auto Ownership. He leads his team to create experiences that are usable, desirable, and feasible; using human-centered design and design thinking, and usability research. He's applied these methods to attract users, increase efficiency, and improve user satisfaction; providing incremental value of billions of dollars.
He is also the President of the Dallas/Fort Worth chapter of AIGA, the professional association for design.
Director and Head of Experience and Agile Transformation
Brit Simon is the Director and Head of Experience and Agile Transformation in Citi’s global consumer group. He is responsible for customer research, innovation, and agile transformation with the primary goal to drive large organizational transformation around customer journeys, design thinking, digital user experience, and agile. He has been at Citi for 10 years.
Prior to Citi, Brit worked at Verizon and Emory University. He has an undergraduate degree in computer science and music from Millsaps College, and an MBA from Duke university. He has worked and lived in 5 countries and now proudly calls NYC his home.
CEO and Co-Founder
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