Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Andres Intriago, SVP/ Digital Channel Manager, Spanish Digital Strategy Lead at Bank of America
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Andres Intriago

SVP/ Digital Channel Manager, Spanish Digital Strategy Lead
Bank of America

Check out the incredible speaker line-up to see who will be joining Andres.

Download The Latest Agenda

Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020

4:10 PM Town Hall Panel - Creating Efficient, Memorable, And Customer-Driven Experiences In Order to Increase Retention and ROI

There are many factors that can influence your customer’s experience, such as operations, process, technology, internal resources, and even the product itself. However, the end goal is to provide your customers with the best experience you can, regardless of all variables that come into play. Join in this keynote session to learn about:
•Getting customer insights that will help you understand how to best personalize their experiences 
•Understanding the benefits and ROI of customer-driven experiences 
•Structuring and leveraging a CX model that will drive customer retention
•Looking at the correlation between high customer engagement and ROI 

Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020

2:40 PM Panel Discussion Remix - Building A 360 Degree View Of Your Customer To Grow Retention And Loyalty

Engaging with customers across multiple channels is no easy task, but one that has to be tackled. Take a close look at the importance of gaining a holistic view of the customer to provide compelling customer experiences that will increase their loyalty. 
•Breaking down silos to consolidate the data you need ot get a 360 view of your customer 
•Understanding your customer to better identify  opportunities in your business to grow retention and loyalty
•Accessing data in real time to make informed decisions about the experiences you’re providing your customer
•Providing 24/7 availability for your customers to service them where and how they want 
•Retaining customers by providing digital experiences that have been shaped by their preferences and expectations 

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