Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future
Tuesday, March 10th, 2020
Financial behavior can be emotional and complex, and customers want to feel that their needs are understood. How can FI’s stand out from the crowd and show their customers that they can be trusted? This keynote session will look at different ways to make meaningful connections with your customers in order to show that you understand their needs and goals.
•Understanding your customers’ needs in order to gain their retention
•Creating emotional connection with customers regardless of the channel they use to interact with you
•Understanding the different elements of emotional customer engagement and the different areas of your business where it can be employed
•Gaining your customers’ loyalty by connecting with them on an emotional level