Brianna Elssas

Head, US Digital BMO Harris Bank

Brianna is a dynamic and accomplished product management professional with proven success driving world class digital and omni-channel customer service experiences for large-scale consumer businesses. She's a visionary and strategic thought leader who drives innovation, business growth, and customer engagement by building and developing high performing teams and focusing on the customer. Brianna is a skilled communicator experienced in managing change and establishing strategic partnerships with internal and external customers. Specific customer servicing channels of expertise include: Online, Mobile, Chat, Email / Letter, SMS, VRU, and Agent Servicing Desktops.