Future Digital Finance 2019

February 12 - 13, 2019

Omni Amelia Island, FL

Contact Us: 1.888.482.6012

Christy Rogers


VP of Digital Strategy And Content Operations
USAA


2:30 PM Panel Discussion Remix - AI As The Backbone For Creating Optimal Experiences In Every Channel

Financial institutions understand what AI is and are now looking to understand how it can support customer experiences in ways that are beneficial to both the customer and the FSI. In this session, we’ll take a close look at the points in the customer journey when they’re moving from channel to another, and the ways that AI can support a seamless transition. Advanced technology can provide financial solutions that improve the digital customer experience and push the boundaries of how financial institutions shape their relationships with clients online. We’ll talk about:
•Using AI at various customer touch points without being intrusive
•Identifying customer needs based on their past behaviors on different channels 
•Taking privacy and risk into consideration when implementing AI to predict customer behavior 
•Drawing insight from customer interactions and helping  to reduce operational costs and serve increasingly tech-savvy consumers
•Using a combination of consumer insights, advanced analytics and digital technology to provide opportunities for financial institutions of all sizes
•Understanding the role of AI Digital Assistants and Guided selling to draw insights from customer interactions and data to help increase consumer engagements and serve tech-savvy consumers 



Check out the incredible speaker line-up to see who will be joining Christy.

Download The Latest Agenda