Hyatt Regency Miami, Miami, FL
Day One – Monday, March 9 Next Gen Digital Transformation and Innovation
Monday, March 9th, 2020
With so many disparate systems, new engagement channels, and ambitious SLAs, it’s becoming more difficult than ever for front-line employees to deliver great customer experiences. And with the time and effort spent looking for the right information to assist customers, it’s no wonder agents are only spending 41% of their time actually resolving customer issues. As a result, banks and credit unions are adopting AI technology to support employees behind the scenes, making data more accessible and consistent, so employees can be more efficient and deliver better customer experiences.
Join this fireside chat to hear how Suncoast Credit Union is leveraging Bold360’s AI and live chat technology to help their agents access information faster, reduce inbound tickets, empower agents to learn for future career development, and, most importantly, deliver a better experience for both their members and their agents.