Day One – Monday, March 9 Next Gen Digital Transformation and Innovation
Monday, March 9th, 2020
2:15 PM Innovation Spotlight - The Digital Shift: Omni-channel Communication for Customer -boarding and Retention
We are still some time away from when financial transactions and managing money will only be virtual. The financial sector experiences a diversity in its customer base like none other, from traditional folks who are set in their ways to millennials and Gen-Z customers who have probably never stepped inside a bank. How does one create both - a consistent user experience for your traditional customer base -and- an easy onboarding journey for your digital savvy customers? Learn answer to this and many such pertaining questions during this session.
Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future
Tuesday, March 10th, 2020