Hyatt Regency Miami, Miami, FL
Day One – Monday, March 9 Next Gen Digital Transformation and Innovation
Monday, March 9th, 2020
Eric Hepkins became CEO of Cornerstone Credit Union after having lead strategic change initiatives at HSBC. In this session, Eric will talk about his vision for bringing big bank expertise to the credit union world, which he believes is ripe with opportunity. You’ll leave this session with lessons on shaping a quality organization and identifying opportunities for meaningful innovation.
2:25 PM Panel Discussion Remix – Implementing Conversational Banking Strategies To Increase Customer Engagement
Advances in AI and the increase of mobile usage have caused FSI’s to rethink the way they communicate with their customers. However, digital communication is still a relatively new initiative and FSI’s are looking to understand how customers want to be interacted with and the most effective ways that can be accomplished. In this session you’ll learn about conversational banking and how it can improve customer experiences and increase their engagement with your brand.
•Implementing a conversational banking platform that is easy for your customers to connect to on any device
•Keeping your customer’s transactions secure while providing them with personalized experiences
•Thinking about how to work with third parties to create conversational banking strategies that use natural language and are not “phrase driven”
•Using conversational banking to help your team members better address your customers’ pain points
•Leveraging conversational banking to better engage with your customers