Erica Mayshar, Manager, Solutions Consulting at Bold360 by LogMeIn
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Erica Mayshar

Manager, Solutions Consulting
Bold360 by LogMeIn

Check out the incredible speaker line-up to see who will be joining Erica.

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Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020

11:20 AM Keynote Fireside Chat – How Suncoast is Boosting Agent Success with AI

With so many disparate systems, new engagement channels, and ambitious SLAs, it’s becoming more difficult than ever for front-line employees to deliver great customer experiences. And with the time and effort spent looking for the right information to assist customers, it’s no wonder agents are only spending 41% of their time actually resolving customer issues. As a result, banks and credit unions are adopting AI technology to support employees behind the scenes, making data more accessible and consistent, so employees can be more efficient and deliver better customer experiences. 
Join this fireside chat to hear how Suncoast Credit Union is leveraging Bold360’s AI and live chat technology to help their agents access information faster, reduce inbound tickets, empower agents to learn for future career development, and, most importantly, deliver a better experience for both their members and their agents.