Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Erin Hennessy, Chief Innovation & Marketing Officer at United Federal Credit Union
United Federal Credit Union Logo

Erin Hennessy


Chief Innovation & Marketing Officer
United Federal Credit Union

Check out the incredible speaker line-up to see who will be joining Erin.

Download The Latest Agenda

Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020


9:20 AM Keynote Panel Discussion Remix- Aligning Internally To Create Seamless Omnichannel Experiences

FIs must break down internal barriers that have gotten in the way of achieving the seamless omnichannel experiences customers want. With so much competition and so much at stake, how can you move past internal barriers to create a well-aligned and synchronized omnichannel experience for your customer? We’ll talk about:
•Creating consistent internal standards to streamline the way that your customers’ experiences are designed 
•Understanding the importance of experience delivery and how it impacts the way your customer views your organization 
•Aligning internal goals in order to accelerate the speed to market of new digital experiences for your customer

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