Future Digital Finance 2021


Hyatt Regency Miami, FL

Freddie Raphael, VP, Digital Banking at HSBC

Freddie Raphael

VP, Digital Banking

Check out the incredible speaker line-up to see who will be joining Freddie.

Download The Latest Agenda

Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020

2:25 PM Panel Discussion Remix - Creating A Website That Drives Traffic And Meets Your Customer Expectations

Many of today’s customers are visiting financial services websites via their mobile devices, but this wasn’t the case when many of these sites were initially created. What features does your website need in order to provide your customers with a seamless experience on any device?  In this session we’ll talk about:
•Designing your site with a mobile-first mentality to provide consistent experiences on different channels 
•Decreasing page load speed to prevent pain points for your customer
•Providing your customer with the information they need during different web touch points 
•Making sure the customer journey is seamless at every online touch point 
•Designing a site that meets your customer’s expectations and drives engagement and traffic