Jason Castillo

Senior VP, Head of Enterprise Fraud Management Citizens Bank

Jason Castillo is the Head of Enterprise Fraud Management at Citizens Bank, responsible for Consumer, Commercial and Small Business Fraud Detection and Strategies, Fraud Prevention, Fraud Claims Investigation, Billing Disputes and Recovery Operations. Jason also leads the Consumer Bank’s Continuous Improvement team, helping other business lines to identify and execute strategic solutions to improve customer experience and internal bank processes.

Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016. In 2017, he was named the Head of Enterprise Fraud Management, expanding his responsibilities to include Consumer Lending Fraud, Fraud Strategies and Fraud Prevention.

A more than 20 years veteran of the industry, Jason previously held various leadership roles across Consumer Operations, Finance and Compliance at Bank of America and MBNA. He has spent the majority of the last 10 years in Fraud and Claims, and as a senior leader in the industry, Jason actively represents Citizens Bank as the Vice-Chair of the CBA’s fraud Committee and VISA’s Risk Executive Council. Additionally, Jason has served on Rutgers Universities Design Thinking Advisory Board.

Jason currently resides in Long Island, New York with his two children. He is active in his community’s historic preservation society and charitable organizations supporting local arts and youth sports.