Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Jennifer Platt, Enterprise Portfolio Manager, Vice President Enterprise Agility at Suncoast Credit Union
Suncoast Credit Union Logo

Jennifer Platt


Enterprise Portfolio Manager, Vice President Enterprise Agility
Suncoast Credit Union

Check out the incredible speaker line-up to see who will be joining Jennifer.

Download The Latest Agenda

Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020


2:20 PM Panel Discussion Remix – Implementing Conversational Banking Strategies To Increase Customer Engagement

Advances in AI and the increase of mobile usage have caused FSI’s to rethink the way they communicate with their customers. However, digital communication is still a relatively new initiative and FSI’s are looking to understand how customers want to be interacted with and the most effective ways that can be accomplished. In this session you’ll learn about conversational banking and how it can improve customer experiences and increase their engagement with your brand. 
•Implementing a conversational banking platform that is easy for your customers to connect to on any device 
•Keeping your customer’s transactions secure while providing them with personalized experiences 
•Thinking about how to work with third parties to create conversational banking strategies that use natural language and are not “phrase driven” 
•Using conversational banking to help your team members better address your customers’ pain points
•Leveraging conversational banking to better engage with your customers

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