Future Digital Finance 2021

2021

Hyatt Regency Miami, Miami, FL

John Thomas, EVP, Head of Enterprise Innovation and Strategic Business Architecture at TD Bank
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John Thomas


EVP, Head of Enterprise Innovation and Strategic Business Architecture
TD Bank

Check out the incredible speaker line-up to see who will be joining John.

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Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020


1:40 PM Fireside Chat - How to Build a Hyper-Personalization Ecosystem and Strategy

John Thomas, TD Bank’s Head of Global Innovation & Strategic Business Architecture, leads a number of different innovation groups for TD Bank including their personalization function. In this session, John will taking a deep dive into the importance of leveraging data to provide a holistic view of your customer and inform deeper, more meaningful customer interactions. Providing customers with the types of personalized interactions they want and expect (both digitally and in-person) is vital to drive customer engagement and start evolving customers into loyal fans. You’ll leave this session with meaningful takeaways for how to get started on the personalization journey.