Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

John Todd, AVP, Digital at SECU Credit Union
SECU Credit Union Logo

John Todd

AVP, Digital
SECU Credit Union

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020

3:00 PM Fireside Chat Remix -Increasing Employees’ Digital Engagement In Order to Reach The Next Level Of Customer Adoption

In order for customers to truly reap the benefits of digital, your “on the ground” employees need to be the evangelists of your digital initiatives, but a knowledge gap can exist. John Todd, SECU’s Digital AVP, has spent the past 10 years in financial services changing the way companies engage with customers digitally. He’ll address this gap and will help you better understand how it can be solved.
•Getting employees to understand how they will benefit from understanding your digital tools
•Understanding what types of tools are available to increase employee engagement and education
•Looking at the ways in which employee engagement will lead to higher customer adoption and satisfaction 

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