John Todd, AVP, Digital Banking and Payments at SECU of Maryland
SECU of Maryland Logo

John Todd

AVP, Digital Banking and Payments
SECU of Maryland

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020

3:05 PM Fireside Chat Remix -Increasing Employees’ Digital Engagement In Order to Reach The Next Level Of Customer Adoption

In order for customers to truly reap the benefits of digital, your “on the ground” employees need to be the evangelists of your digital initiatives, but a knowledge gap can exist. John Todd, SECU’s Digital AVP, has spent the past 10 years in financial services changing the way companies engage with customers digitally. He’ll address this gap and will help you better understand how it can be solved.
•Getting employees to understand how they will benefit from understanding your digital tools
•Understanding what types of tools are available to increase employee engagement and education
•Looking at the ways in which employee engagement will lead to higher customer adoption and satisfaction 

Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020

9:05 AM Keynote Panel Discussion Remix- Aligning Internally To Create Seamless Omnichannel Experiences

FIs must break down internal barriers that have gotten in the way of achieving the seamless omnichannel experiences customers want. With so much competition and so much at stake, how can you move past internal barriers to create a well-aligned and synchronized omnichannel experience for your customer? We’ll talk about:
•Creating consistent internal standards to streamline the way that your customers’ experiences are designed 
•Understanding the importance of experience delivery and how it impacts the way your customer views your organization 
•Aligning internal goals in order to accelerate the speed to market of new digital experiences for your customer