Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Kevin Chan-A-Shing, VP, Operations And Digital Banking Transformation at Discover Financial Services
Discover Financial Services Logo

Kevin Chan-A-Shing


VP, Operations And Digital Banking Transformation
Discover Financial Services

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda

Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020


2:40 PM Panel Discussion Remix - Leveraging Data To Personalize Your Customer’s Experience And Increase Loyalty

Customers are interacting through digital channels more so than they are physical ones, and FIs need to be able to capture customer data in every interaction in order to provide personalized experiences. In this session we’ll look at ways that FI’s can take the data they have and create a well-tailored experience for their customers. 
•Harnessing and organizing the customer data you have to create a personalized experience 
•Identifying the right third parties to partner with to create a solution that will use data to improve customer experience 
•Using data to know how your customer is interacting with your organization  and when to provide personalized recommendations 
•Collecting your customer’s behavioral data in order to understand the touch points that should be personalized 

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