Future Digital Finance 2019

February 12 - 13, 2019

Omni Amelia Island, FL

Contact Us: 1.888.482.6012

Kevin Karrels


SVP, Digital Channel Strategy Executive
First Tennessee Bank


8:45 AM Keynote Town Hall: Integration Across Channels: Providing Your Customer With A Seamless Experience During Every Interaction

Creating a seamless omnichannel experience can be a long process, but FI’s understand that customers want to have the same experience regardless of the touchpoint. As more and more experiences become integrated or start to mimic each other, what’s the next step in creating an seamless experience for your customer? This session will talk about the endless buzz around omnichannel and what’s next in providing truly seamless experiences:
•Understanding your customer’s needs in order to optimize every experience they have with your organization 
•Gaining executive support to implement effective omnichannel strategies 
•Implementing tools that consistent and provide your customer with a seamless journey
•Optimizing the efficiency of various channel to provide a frictionless customer experience 



Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda