March 09 - 10, 2020
Hyatt Regency Miami, FL
Day One – Monday, March 9 Next Gen Digital Transformation and Innovation
Monday, March 9th, 2020
BNY Mellon is a year and half into their digital transformation journey and are also in the middle of establishing a CX strategy practice to support their robust digital agenda. Martin Lange, BNY’s Director of Client Experience Strategy will be bringing his perspectives on practices, teams, ways of working, and pitfalls and feature examples from his work at the organization.