Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Michael O’Reilly, Vice President Digital Delivery & Operations Technology at VyStar Credit Union
VyStar Credit Union Logo

Michael O’Reilly


Vice President Digital Delivery & Operations Technology
VyStar Credit Union

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Day One – Monday, March 9 Next Gen Digital Transformation and Innovation

Monday, March 9th, 2020


1:30 PM “Bird Of A Feather” Roundtables

These interactive roundtables will bring together financial services executives with similar challenges. They will have the opportunity to tackle their biggest technology hurdles and learn best practices from one another.

This session is only open to financial services executives.
1.Fintech Partnerships for Community And Regional Banks
2.Implementing Agile At Your Credit Union – Hosted by Michael O’Reilly, Vice President Digital Delivery & Operations Technology, VyStar Credit Union
3.The Next Generation of Payments

1:30 PM “Bird Of A Feather” Roundtables

These interactive roundtables will bring together financial services executives with similar challenges. They will have the opportunity to tackle their biggest technology hurdles and learn best practices from one another.

This session is only open to financial services executives.
1.Fintech Partnerships for Community And Regional Banks
2.Implementing Agile At Your Credit Union – Hosted by Michael O’Reilly, Vice President Digital Delivery & Operations Technology, VyStar Credit Union
3.The Next Generation of Payments

1:30 PM “Bird Of A Feather” Roundtables

These interactive roundtables will bring together financial services executives with similar challenges. They will have the opportunity to tackle their biggest technology hurdles and learn best practices from one another.

This session is only open to financial services executives.
1.Fintech Partnerships for Community And Regional Banks
2.Implementing Agile At Your Credit Union – Hosted by Michael O’Reilly, Vice President Digital Delivery & Operations Technology, VyStar Credit Union
3.The Next Generation of Payments

1:30 PM “Bird Of A Feather” Roundtables

These interactive roundtables will bring together financial services executives with similar challenges. They will have the opportunity to tackle their biggest technology hurdles and learn best practices from one another.

This session is only open to financial services executives.
1.Fintech Partnerships for Community And Regional Banks
2.Implementing Agile At Your Credit Union – Hosted by Michael O’Reilly, Vice President Digital Delivery & Operations Technology, VyStar Credit Union
3.The Next Generation of Payments

1:30 PM “Bird Of A Feather” Roundtables

These interactive roundtables will bring together financial services executives with similar challenges. They will have the opportunity to tackle their biggest technology hurdles and learn best practices from one another.

This session is only open to financial services executives.
1.Fintech Partnerships for Community And Regional Banks
2.Implementing Agile At Your Credit Union – Hosted by Michael O’Reilly, Vice President Digital Delivery & Operations Technology, VyStar Credit Union
3.The Next Generation of Payments

1:30 PM “Bird Of A Feather” Roundtables

These interactive roundtables will bring together financial services executives with similar challenges. They will have the opportunity to tackle their biggest technology hurdles and learn best practices from one another.

This session is only open to financial services executives.
1.Fintech Partnerships for Community And Regional Banks
2.Implementing Agile At Your Credit Union – Hosted by Michael O’Reilly, Vice President Digital Delivery & Operations Technology, VyStar Credit Union
3.The Next Generation of Payments

Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020


2:40 PM Panel Discussion Remix - Building A 360 Degree View Of Your Customer To Grow Retention And Loyalty

Engaging with customers across multiple channels is no easy task, but one that has to be tackled. Take a close look at the importance of gaining a holistic view of the customer to provide compelling customer experiences that will increase their loyalty. 
•Breaking down silos to consolidate the data you need ot get a 360 view of your customer 
•Understanding your customer to better identify  opportunities in your business to grow retention and loyalty
•Accessing data in real time to make informed decisions about the experiences you’re providing your customer
•Providing 24/7 availability for your customers to service them where and how they want 
•Retaining customers by providing digital experiences that have been shaped by their preferences and expectations 

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