Future Digital Finance 2019

February 12 - 13, 2019

Omni Amelia Island, FL

Contact Us: 1.888.482.6012

Michelle Spellerberg

Vice President, Marketing & Digital Strategy
Alliant Credit Union

8:50 AM Keynote Panel Discussion: Identifying The Next Generation Of Digital Banking

The term “digital” is no longer a buzzword. Digital technologies are changing every industry and financial services are no exception, although it has certainly been slower to evolve than others. As industry leaders look for ways to push forward its evolution, what does the next generation of banking look like? In this keynote session we’ll talk about:
•Focusing on goals and strategies that enhance customer relationships in order to stay relevant
•Enhancing your digital platforms to meet a wider range of your customer’s needs 
•Harnessing customer data to be more consultative and increase customer satisfaction 
•Innovating in order to reimagine the role that banking and financial services play in consumers’ lives 

12:15 PM Keynote Case Study – Providing The Right Service And Tools For Your Digital Customer

There are many FSI’s that have a customer base that never physically enters their branches. The style of engagement and servicing is not the same for digital customers as it for those who also participate in traditional banking models. In this session you’ll learn the best methods for increasing customer engagement in a digital capacity.  We’ll talk about:
•Thinking about marketing opportunities that exist in digital channels versus physical locations 
•Servicing segments of your customer base depending on their preferred channel 
•Looking at the behaviors  of new customers versus longer term customers 
•Providing education and tools for customers looking to transact with banks in digital channels only

Check out the incredible speaker line-up to see who will be joining Michelle.

Download The Latest Agenda