March 09 - 10, 2020
Hyatt Regency Miami, FL
Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future
Tuesday, March 10th, 2020
11:30 AM Keynote Co-Presentation - Bringing Together Digital And Analog To Provide Exceptional Service To Your Customers
Nicole Alcorn, TCU’s Chief Member Experience Officer, oversees the organization’s 54 branches, creating an environment that provides an efficient, engaging and meaningful member experience. Dan Rousseve, TCU’s SVP and CIO, is responsible for IT, Marketing, Operations, Call Center and Project Management. In this special joint presentation, Nicole and Dan will talk about the ways their roles intersect and the meaningful impact this has on the service that their customers are provided.