Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Rob Russini, Senior Director of Marketing at Hudson Heritage Federal Credit Union
Hudson Heritage Federal Credit Union Logo

Rob Russini


Senior Director of Marketing
Hudson Heritage Federal Credit Union

Check out the incredible speaker line-up to see who will be joining Rob.

Download The Latest Agenda

Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020


3:10 PM Panel Discussion - Using Design Thinking To Help Your Organization Transform Digitally And Meet Customer Demand

Competition is forcing traditional financial services organizations to rethink their business model or risk losing customers and traction in the market. This means that industry leaders have to embrace innovative transformation methods, such as design thinking, to help them adapt quickly to meet customer demands and expectations. 
•Using design thinking to shift banking towards meaningful innovation
•Understanding how design thinking can help you shift your organization to have customer-centered decision making processes 
•Recognizing the link between design thinking and the ability to meet customer demand quickly 

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