Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future
Tuesday, March 10th, 2020
Competition is forcing traditional financial services organizations to rethink their business model or risk losing customers and traction in the market. This means that industry leaders have to embrace innovative transformation methods, such as design thinking, to help them adapt quickly to meet customer demands and expectations.
•Using design thinking to shift banking towards meaningful innovation
•Understanding how design thinking can help you shift your organization to have customer-centered decision making processes
•Recognizing the link between design thinking and the ability to meet customer demand quickly