Future Digital Finance 2020

March 09 - 10, 2020

Hyatt Regency Miami, FL

Solana Cozzo, Senior Vice President, Product Management, Debit at Mastercard
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Solana Cozzo


Senior Vice President, Product Management, Debit
Mastercard

Check out the incredible speaker line-up to see who will be joining Solana.

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Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future

Tuesday, March 10th, 2020


4:25 PM Solo Presentation - Embracing Disruption: Future-Proofing Debit

Technology has spurred a myriad of new payment options. Yet, despite the increasing amount of choice, debit has remained a popular payment option. But what can we do to ensure the future success of debit and to perfect the experience? Short answer: customer-centricity. In practice that means:
  • Tracing the digital debit journey – How did we get where we are today? Where are we going? How have consumers’ values and needs evolved in response to new technology?
  • Strengthening the consumer relationship by being competitive in an evolving environment
  • Discussing the importance – and expectation – of increased delivery speed
  • Promoting inclusion with consumer-centric product and service design and delivery.This includes ensuring products are relevant to the consumer money movement journey and aligning products with their values.

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