March 09 - 10, 2020
Hyatt Regency Miami, FL
Day Two – Tuesday, March 10 Meeting Customer Expectations Today And In The Future
Tuesday, March 10th, 2020
Technology has spurred a myriad of new payment options. Yet, despite the increasing amount of choice, debit has remained a popular payment option. But what can we do to ensure the future success of debit and to perfect the experience? Short answer: customer-centricity. In practice that means:
- Tracing the digital debit journey – How did we get where we are today? Where are we going? How have consumers’ values and needs evolved in response to new technology?
- Strengthening the consumer relationship by being competitive in an evolving environment
- Discussing the importance – and expectation – of increased delivery speed
- Promoting inclusion with consumer-centric product and service design and delivery.This includes ensuring products are relevant to the consumer money movement journey and aligning products with their values.