Hyatt Regency Miami, FL
Day One – Monday, March 9 Next Gen Digital Transformation and Innovation
Monday, March 9th, 2020
2:05 PM Innovation Spotlight – Achieving Widespread Consumer Adoption Of Your New And Existing Digital Innovations.
As financial institutions become increasingly more digital and push innovation, the race to accelerate digital adoption and improve the customer experience has revved-up.
While speed to market of innovation remains critical, achieving digital and mobile adoption with customers is setting the leading banks apart.
- The key to digital transformation and accelerating digital adoption is making customers more digitally fluent, confident, and enabled.
- Why banks must focus on getting customers to utilize their existing and new digital technologies to drive ROI and value from their innovation spending.
- How Horizn platform has helped banks increase mobile adoption by 25%, reduce call center times by 45 seconds, and convert as many as 24% of non-digital customers to digital.