Hyatt Regency Miami, Miami, FL
The award-winning Horizn platform helps financial institutions equip employees and customers directly with the knowledge needed to increase digital confidence and dramatically increase digital adoption across all channels. Using Horizn, banks increased mobile adoption by 25% and reduced call center times by 45 seconds. Horizn helps banks distribute product knowledge with employees and digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to customers online, and within marketing activities. Horizn’s proprietary technology combines a simulator micro-learning methodology with gamified principles and advanced analytics. Clients include HSBC, RBC (Royal Bank of Canada), U.S. Bank, M&T Bank, Scotiabank, People’s United Bank, and Well’s Fargo.